Privacy Policy

PaisaWay is a brand owned and operated by HariDream Solutions Private Limited ("we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loan marketplace platform. We operate in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and RBI guidelines on digital lending.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Full name and date of birth
• Contact details (email address, mobile number, residential address)
• PAN card number and Aadhaar number (for KYC verification)
• Employment details (employer name, designation, income)
• Financial information (bank statements, existing loans, credit history)
• Documents (identity proof, address proof, income proof)

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

With your consent, we may obtain information from credit bureaus (CIBIL, Experian, Equifax, CRIF High Mark) to assess your creditworthiness and provide personalized loan offers.

2. How We Use Your Information

We use your information to:

• Process your loan applications and eligibility checks
• Match you with suitable lenders and loan products
• Verify your identity as per KYC requirements
• Communicate about your applications, offers, and services
• Send promotional communications (with your consent)
• Improve our platform and develop new features
• Prevent fraud and ensure platform security
• Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We may share your information with:

3.1 Partner Lenders

We share your application data with our partner banks and NBFCs (RBI-registered financial institutions) to process your loan applications. Each lender has their own privacy policy governing the use of your data.

3.2 Service Providers

We engage third-party service providers for KYC verification, credit bureau checks, payment processing, analytics, and customer support. These providers are bound by confidentiality agreements.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Two-factor authentication for sensitive operations

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Generally, we retain data for 7 years from the last transaction or account activity, in accordance with regulatory requirements. You may request deletion of your data subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Withdraw consent for data processing
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Port your data to another service provider
• Lodge a complaint with the relevant data protection authority

7. Cookies Policy

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand usage patterns
• Marketing cookies: Used for personalized advertising

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Grievance Redressal

If you have any concerns about how your data is being processed, you may contact our Grievance Officer:

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at privacy@paisaway.com or call +91 870-8585828